Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds

A customer is only liable for a replacement of their order on the below circumstances:

• • The customer received a wrong order via the merchant.
  • The product is defective.
  • The product was damaged during shipping.
  • The product was tampered with.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, call us on 04 257 7327 and send your item to: Shop No 3, Platinum Business Center, Al Nahda 2, Dubai.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Return & Refund Policy

At MeatOne, we are committed to providing high-quality meat products and exceptional service to our customers. If you are not satisfied with your purchase, please review our return and refund policy below.

Delivery/Shipping Policy

• Delivery Areas: We currently deliver to Dubai, Sharjah, and Ajman only.
• Delivery Time: Orders are typically delivered within 45 to 60 minutes. In some cases, delivery may take up to 120 minutes if placed during business hours. Orders placed outside business hours will be delivered on the next available business day.
• Delivery Charges: Our business operates with a minimum order requirement. There are no additional delivery charges, but delivery distance may affect eligibility.

Refund & Replacement Policy

Our refund and replacement policies apply under specific conditions. Customers are eligible for a replacement in the following circumstances:

1. Wrong Order Received: If the customer receives an incorrect product that was not ordered.
2. Defective Product: If the product is spoiled or does not meet quality standards.
3. Damaged During Shipping: If the product arrives damaged due to shipping mishandling.
4. Tampered Product: If the product packaging has been altered, opened, or tampered with upon delivery.

Refund Process

• Refunds will be issued only through the original mode of payment.
• Processing time for refunds is between 10 to 45 days, depending on the issuing bank’s policies.
• To initiate a refund or replacement request, please contact our customer support team with your order details and supporting images (if applicable) within 24 hours of receiving your order.

Contact Information

For any refund, replacement, or delivery inquiries, please reach out to our customer service team:

• Phone: 04 257 7327
• Email: [email protected]
• Website: https://meatone.ae

We value our customers and strive to ensure a seamless shopping experience at MeatOne. Thank you for choosing us!

Need help?

Contact us at 04 257 7327 for questions related to refunds and returns.